Orders
What is the cost of shipping and how long does it take?
Shipping time worldwide is usually 5-15 business days, depending on where you are in the world. We aim to dispatch all orders from our warehouse within 24 hours
Where is my order ?
Most likely, your item is now on its way to you. You should receive an email with your tracking number after completing your order. You should receive an email with tracking information within 3 working days of placing your order. If you didn't receive a tracking link, please contact us at info@grogostore.com and we'll help locate these details.
I need to change my adres
Once an order has been placed, it is processed within 24 hours of being received (excluding weekends). After this point we are unable to make any changes to an address. Email us on info@grogostore.com as soon as possible if you want the address to be changed.
I want to change my order
Send us an email as soon as possible on info@grogostore.com Changes to your order are unable to be made once your order has been fulfilled.
You have send me the wrong item
If there has been an error in your order, please contact us via info@grogostore.com and we will send out the correct item you ordered along with a return slip + courier bag for you to return any incorrect items. Please, always mention your order number.
If there is one or more items missing, it is probably because your order is being fulfilled in multiple parts. Our supplier sometimes sends the goods separately in order to deliver what is ready faster.
If this is your case, just wait some extra 3-5 days. Should you still not have received your items, you can contact info@grogostore.com
payments & discounts
what payment methods can i use ?
You can pay securely in our webshop with iDeal, Paypal, Bancontact, Sofort and Creditcard.
Return order
How can i return my order ?
Unhappy with your purchase? No worries! You can return it for a refund within 30 days of placing your order, provided the goods are in the same condition as when you received them, i.e. not damaged. The refund is the full cost of the products being returned, excluding shipping. The postage costs incurred returning the item to us, will not be refunded.
Returns address:
Company name: Grogo Store
Street: otto venius straat 32
City: Antwerp
Post code: 2000
Country: Belgium
Returns address:
Company name: Grogo Store
Street: Dapperstraat 32B
City: Amsterdam
Post code: 093 BW
Country: Nederland
Please contact us before posting returns. Once the item is received, not damaged, we refund you the full price of the product within 7 working days